Bio Supply Ltd. was established in 1987 to address the lack of natural kitchen accessories in Canada as compared to Europe, as they were much farther ahead in health consciousness.

We began a partnership with Schnitzer, one of the leading grain mill companies in the world. Their quality in production and concern for the nutritional value remaining in foods processed by their equipment matched our own strict values. We became the importer for Schnitzer products in Canada. Grain mills, flakers, and grain silos began our enterprise to bring healthier food to our fellow British Columbians.

It soon became apparent that these sorts of products were not only difficult to find in British Columbia, but all across the country and into the United States as well. We began shipping orders out from coast to coast.

Since those starting days, a number of other wonderful companies have joined our catalogue, including Harsch, Eschendfelder, Champion Juicer, Green Star, Bosch, Kitchenaide, Biosta, and Alive Books. We are rigorous in our efforts to make sure that the products we carry meet the highest standards in manufacturing to ensure you receive a quality product that will last you and your family for many years.

To this day, the company is owned and operated by the very folks who started it in May, 1987. We are still involved with every aspect of every order, from customer service to packing to shipping, we are there to ensure your order is processed correctly and efficiently. Our standards are high because we care and we believe you deserve the best.

Damages in Shipping:

Every shipment is checked personally before it is sent out, and is insured against damages. If there are any damages with your order, please follow these steps:

•Keep all packing materials. The shipping company may request to review them.

•Contact a customer service representative as soon as possible by either phone or e-mail. If you have photos of the damages, please send them to us so we can review the case.

•We will replace (either specific parts or the entire item, depending on the nature of the damage) the damaged goods as soon as possible.

•In the case that the product cannot be replaced in a timely manner, or if the damages do not impede the functionality of the item, we may offer other solutions on a case by case basis.

Damages from Use:

Each product is shipped with an instruction manual. We ask that you keep this manual along with the shipped copy of your invoice for your records. Having these two act as your reference for your warranty.

On all Schnitzer Grain Mills and Flakers a 2 year parts & labour warranty is included in the price of your machine.

Juicers and Sprouters maintain their warranties directly through the manufacturer and we ask that you please refer to the information booklet that comes with the product.

Items with non-moving parts, such as the fermentation pots and books are not applicable to warranties.

In the event of needing servicing on your machine, we will provide the following options as applicable within 2 years from your invoice date:

1) Replacement to any parts that are defective from manufacturing error

2) Exchange of the entire machine if there is a structural or major error that cannot be corrected by individual parts replacement

3) Servicing or recalibrating machines to return them to optimum working order.

If there are damages caused by misuse of the machine, personal alterations of the machine, or improper care or storage of the machine the warranty is void.

In the event of damage to the machine from accident, wear and tear, or long use of any of our products that contain multiple parts, individual replacement parts can be purchased by special order.  

Please contact a customer service representative to inquire about parts, including:

•replacement rollers for flakers

•grinding stones for grain mills

•weight stones for fermentation crocks

•parts for juicers

All parts are by special order only, and may require a wait time as we source them from the manufacturer. We will provide a price quote prior to ordering.

If servicing of the machine is required, please contact customer service regarding the problem. A technician can take a look at the machine to correct the issue or install new parts at labour costs. Please be aware that the cost of shipping products to Bio Supply and returning it are charged to the customer. 

If you have any questions regarding our policies, our customer service team would be happy to answer them.